Medstar Health
Effective Date: 10 May 2026
These Terms of Use (“Terms”) govern your access to and use of medstarhealthny.com and any related website pages, forms, content, communications, or online services provided by Medstar Health (“Medstar Health,” “Company,” “we,” “us,” or “our”).
By accessing or using our website or services, you agree to these Terms. If you do not agree, do not use the website or services.
1. About Medstar Health
Medstar Health provides care coordination and operational support services in the United States. Our services may include support for Chronic Care Management, Remote Patient Monitoring, Principal Care Management, Behavioral Health Integration, Transitional Care Management, patient engagement, care gap closure, reporting, documentation support, and billing-support workflows.
2. Use of the Website
You may use our website only for lawful purposes and in accordance with these Terms.
You agree not to:
Use the website for any illegal, fraudulent, or harmful purpose;
Interfere with or disrupt website operation;
Attempt to gain unauthorized access to our systems;
Use automated tools to scrape, copy, or harvest website content without permission;
Upload or transmit viruses, malware, or harmful code;
Misrepresent your identity or affiliation;
Use the website to send spam, unsolicited messages, or abusive communications;
Violate any applicable law, regulation, or third-party right.
We may suspend, restrict, or terminate access to the website if we believe a user has violated these Terms or applicable law.
3. No Medical Advice
The content on this website is provided for general informational and business purposes only. It is not medical advice, diagnosis, treatment, clinical guidance, or a substitute for professional medical judgment.
Patients should contact their physician, healthcare provider, or emergency services for medical questions, diagnosis, treatment, or urgent medical needs.
Medstar Health does not provide emergency medical services through this website.
4. No Provider-Patient Relationship
Use of this website does not create a physician-patient, provider-patient, therapist-patient, or other clinical relationship between you and Medstar Health.
Any clinical relationship is between the patient and the applicable healthcare provider, physician group, clinic, or healthcare practice.
Medstar Health may support operational care coordination activities on behalf of healthcare practices, but clinical responsibility remains with the applicable provider or practice.
5. Services for Healthcare Practices
Medstar Health provides care coordination, patient engagement, documentation, reporting, and billing-support services to healthcare practices under separate written agreements.
If you are a healthcare practice, physician, clinic, or provider organization, your use of Medstar Health’s services may also be governed by a separate master services agreement, business associate agreement, statement of work, order form, or other written contract.
If there is a conflict between these Terms and a separately executed written agreement, the written agreement will control for the services covered by that agreement.
6. Patient Communications
Medstar Health may do communications with patients using software solutions. These communications may include care management outreach, appointment-related follow-up, enrollment support, consent workflows, remote monitoring follow-up, care gap coordination, or other healthcare-related communications.
Communications from Medstar Health or its representatives are not a substitute for professional medical advice. Patients should contact their healthcare provider for clinical questions.
In case of emergency, call 911 or local emergency services immediately.
7. SMS, Calls, and Electronic Communications
By providing your phone number, email address, or other contact information, you agree that Medstar Health or a healthcare practice working with Medstar Health may contact you for service-related, healthcare-related, administrative, or informational purposes, where permitted by law.
SMS or text messages may be used for care coordination, appointment reminders, follow-ups, program communications, or other healthcare-related purposes.
Message and data rates may apply. Message frequency may vary. You may opt out of SMS communications by replying STOP where supported. For help, reply HELP or contact the applicable healthcare practice.
Medstar Health does not sell SMS opt-in data or consent information to third parties for marketing or promotional purposes.
8. User Submissions
If you submit information through the website, including contact forms, demo requests, messages, or inquiries, you represent that the information is accurate and that you have the right to provide it.
You should not submit sensitive health information through general website forms unless specifically instructed through an authorized and secure process.
We may use information you submit in accordance with our Privacy Policy.
9. Privacy
Your use of the website and services is also governed by our Privacy Policy.
Please review the Privacy Policy to understand how Medstar Health collects, uses, protects, and discloses information.
10. Accounts and Access Credentials
Some services may require authorized access credentials or access to Client systems, such as EHR-aligned workflows or reporting tools.
If you receive account credentials or access permissions, you are responsible for maintaining their confidentiality and for all activity under your account.
You agree to notify Medstar Health promptly of any unauthorized access, suspected breach, or misuse of credentials.
You may not share access credentials with unauthorized persons.
11. Client Systems and EHR Access
Where Medstar Health is granted access to a healthcare practice’s EHR, patient data, workflow systems, or other Client systems, such access will be governed by written agreement and applicable law.
Clients are responsible for ensuring that Medstar Health has appropriate authorization, permissions, and role-based access necessary to perform the agreed services.
Medstar Health will use Client systems only for authorized service purposes.
12. Compliance Responsibilities
Medstar Health aims to support healthcare practices with structured, compliant, and audit-ready workflows. However, each healthcare practice remains responsible for its own clinical decisions, billing decisions, coding decisions, payer submissions, documentation review, supervision requirements, and compliance with applicable healthcare laws.
Medstar Health may provide operational, documentation, time-capture, reporting, and billing-support workflows, but does not guarantee reimbursement, payer approval, audit results, or financial outcomes.
13. Billing and Revenue Information
Any revenue estimates, reimbursement references, examples, calculators, case studies, or financial projections on the website are illustrative only.
Actual results may vary based on patient eligibility, enrollment, payer rules, documentation, coding, provider participation, program design, billing practices, patient engagement, and other factors.
Medstar Health does not guarantee revenue, reimbursement, collections, payer acceptance, or specific financial results.
14. Intellectual Property
The website and its content, including text, graphics, design, logos, icons, images, videos, software, workflows, service descriptions, and other materials, are owned by or licensed to Medstar Health and are protected by intellectual property laws.
You may view website content for your personal or internal business evaluation purposes only.
You may not copy, reproduce, modify, distribute, sell, lease, publish, display, transmit, or create derivative works from website content without prior written permission from Medstar Health.
15. Trademarks
“Medstar Health,” Medstar Health logos, service names, graphics, and related marks are trademarks or service marks of Medstar Health or its licensors.
You may not use our trademarks, logos, or branding without prior written permission.
16. Third-Party Links and Tools
The website may contain links to third-party websites, tools, or resources. These links are provided for convenience only.
Medstar Health does not control and is not responsible for third-party websites, content, privacy practices, terms, products, or services.
Your use of third-party websites or tools is at your own risk and subject to their own terms and policies.
17. Feedback
If you provide suggestions, ideas, comments, feedback, or recommendations about Medstar Health, our website, or our services, you grant Medstar Health a perpetual, worldwide, royalty-free, irrevocable right to use that feedback without restriction or compensation to you.
18. Disclaimer of Warranties
The website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by law, Medstar Health disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, security, and uninterrupted operation.
We do not warrant that the website will be error-free, secure, uninterrupted, or free from viruses or harmful components.
19. Limitation of Liability
To the fullest extent permitted by law, Medstar Health and its officers, directors, employees, contractors, agents, affiliates, and representatives will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including lost profits, lost revenue, lost data, business interruption, or loss of goodwill.
To the fullest extent permitted by law, Medstar Health’s total liability for claims related to the website or these Terms will not exceed one hundred U.S. dollars ($100) or the amount you paid directly to Medstar Health for website access, whichever is greater.
Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.
20. Indemnification
You agree to defend, indemnify, and hold harmless Medstar Health and its officers, directors, employees, contractors, agents, affiliates, and representatives from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising from or related to:
Your use of the website or services;
Your violation of these Terms;
Your violation of applicable law;
Your violation of third-party rights;
Information or content you submit;
Your misuse of website content or Medstar Health systems.
21. Termination
We may suspend or terminate your access to the website or services at any time if we believe you violated these Terms, created risk for Medstar Health or others, or used the website unlawfully.
Sections intended to survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, governing law, and dispute provisions, will survive.
22. Changes to the Website
We may modify, suspend, or discontinue any part of the website or services at any time without notice.
We are not liable for any modification, suspension, or discontinuation of the website or any related content.
23. Changes to These Terms
We may update these Terms from time to time. When we make changes, we will post the revised Terms on this page and update the effective date.
Your continued use of the website after updated Terms are posted means you accept the revised Terms.
24. Governing Law
These Terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.
Any disputes arising from or related to these Terms, the website, or Medstar Health’s services will be resolved in the courts located in New York, USA, unless otherwise required by applicable law or agreed in a separate written contract.
25. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.
26. Entire Agreement
These Terms, together with the Privacy Policy and any applicable written agreement, constitute the entire agreement between you and Medstar Health regarding use of the website.
27. Contact Us
For questions about these Terms, contact:
Medstar Health Website: medstarhealthny.com Email: info@medstarhealthny.com